Future Lifecare & Biotech Pvt. Ltd.
Effective Date: 1st April 2026Acknowledgement within 48 hours and resolution within 7–15 working days for all grievances raised.
Every complaint is handled with complete transparency and strict confidentiality for all parties involved.
All grievance processes comply with Direct Selling Rules 2021 and the Information Technology Act.
This Grievance Redressal Policy defines the structured process for handling complaints and grievances raised by customers, distributors, and stakeholders of Future Lifecare & Biotech Pvt. Ltd. We are committed to addressing all concerns fairly, promptly, and in accordance with applicable laws.
All grievances can be directed to our designated Grievance Redressal Officer:
We accept and process the following types of grievances:
Grievances can be submitted via email or phone. Please include the following details:
Our committed response and resolution timelines:
All complaints and grievances are handled with complete confidentiality. Information shared during the grievance process will not be disclosed to any unauthorized party.
Filing false, malicious, or frivolous complaints is strictly prohibited. Any misuse of the grievance redressal process may result in disciplinary action against the complainant.
This policy is implemented in full compliance with the Consumer Protection (Direct Selling) Rules, 2021 and the Information Technology Act, 2000 of India.
Future Lifecare & Biotech Pvt. Ltd. reserves the right to update or modify this policy at any time without prior notice. Users are encouraged to review this policy periodically.